Crafari Privacy Policy

When you use Crafari, we may collect the following types of information:

• Account Information – name, email, phone number, password.
• Identity Verification (KYC) – government-issued ID, selfie/biometric data, proof of address (processed by SmileID).
• Payment Information – card details, bank information, transaction history (processed by Paystack).
• Bidding & Transaction Data – bids placed, items won, escrow status, commissions paid.
• Delivery Information – shipping address, contact details, delivery preferences.
• Uploads – verification videos, product images, or any media shared on the platform.
• Technical Information – IP address, device information, browser type, usage data.

We use your information to:

• Verify your identity and prevent fraud.
• Enable bidding, payments, and escrow services.
• Lock funds during auctions to guarantee valid bids.
• Coordinate deliveries and logistics.
• Enforce our 7-day warranty and return policy.
• Communicate with you about your account, purchases, and disputes.
• Improve platform security, performance, and user experience.

To provide our services, we rely on trusted third parties. When you use Crafari, your information may also be processed by:

• SmileID (KYC Verification)Handles ID verification, biometric checks, and fraud prevention. SmileID may share data with government databases and other verification partners.
• Paystack (Payments & Escrow)Processes your payments securely. Paystack may collect payment details and transaction data as required for compliance and fraud prevention.
• Terminal Africa (Logistics)Facilitates shipping and delivery once items are purchased. Buyer delivery information may be shared with Terminal Africa to arrange transport.
• AWS & Vercel (Hosting & Storage)Store platform data, including account information and uploads. These providers may process data internationally with high-level security measures.

• Payments are held in escrow until the 7-day warranty period has passed.
• Funds are locked during bidding to prevent fraudulent activity.
• Crafari charges a commission on successful sales.
• Buyers are responsible for paying delivery fees separately, even after winning a bid.

• Sellers are required to transport goods to the warehouse before delivery.
• Buyers pay delivery costs directly.
• Crafari coordinates with Terminal Africa for fulfillment.

• Buyers have a 7-day warranty period to raise complaints.
• All disputes are mediated by Crafari.
• If a buyer’s claim is valid, the seller covers the cost of return shipping.
• If a claim is invalid, the buyer covers return shipping costs.
• Refunds (if applicable) are processed through escrow once the dispute is resolved.

We take data security seriously.

• Buyers have a 7-day warranty period to raise complaints.
• Sensitive data (such as KYC information) is encrypted and stored securely through SmileID.
• Platform data is hosted on AWS and Vercel with industry-standard protections (ISO 27001, SOC2).
• Payments are processed securely through Paystack.
• Identity data is retained as long as required by regulatory and fraud-prevention laws.
• Transaction and payment records may be stored for compliance purposes.
• Other personal data is kept only as long as needed to provide our services or resolve disputes.

• Identity data is retained as long as required by regulatory and fraud-prevention laws.
• Transaction and payment records may be stored for compliance purposes.
• Other personal data is kept only as long as needed to provide our services or resolve disputes.

You may have the right to:

• Access the personal data we hold about you.
• Request corrections to your information.
• Request deletion of your data (where legally and technically possible).
• Refuse to provide certain information (though this may limit access to some services, e.g., bidding or selling).

We may update this Privacy Policy from time to time. Any changes will be posted here with the updated date.

If you have any questions or concerns about your data or this policy, please contact us at: 📧 help@crafari.com.